BOOKING, PAYMENT AND CANCELLATION TERMS
Version: 23-09-2026
Provider: INWARD B.V., trading as CURRENT
Booking and cancellation contact: info@clearcurrenttherapy.com
1. Booking confirmation
CURRENT supplies a written quotation, engagement agreement and these terms before acceptance. A booking is confirmed once the agreement is accepted, the initial payment is received and CURRENT confirms the dates in writing.
The quotation identifies the client, paying party, location, reserved dates, service scope, fee, tax treatment and travel arrangements. Attendance does not include continuous availability or exclusivity unless expressly agreed.
The “first reserved day” is the earliest agreed travel or attendance day shown in the agreement.
2. Payment
A 50% advance payment against the engagement fee is due on acceptance. The remaining 50% is due seven calendar days before the first reserved day.
For bookings confirmed less than seven calendar days before that day, the full engagement fee is due on acceptance.
Approved travel expenses must be funded before CURRENT purchases tickets or accommodation. Payment is by bank transfer to the account on the invoice unless otherwise agreed.
An organisation’s purchase order or credit terms apply only if CURRENT accepts them in writing. The named contracting party remains responsible for payment.
If payment is overdue, CURRENT will provide written notice and a reasonable opportunity to pay before releasing dates or cancelling. Any amount retained is subject to the cancellation rules below.
3. Travel and additional expenses
Flights, accommodation, ground transport and any other reimbursable expenses must be agreed in writing, including an expense limit and who books them.
CURRENT charges approved third-party expenses at actual cost without a markup. No expenditure above the agreed limit is incurred without approval.
Travel time is included in the engagement fee only where the quotation says so. Additional days, changed destinations and extensions require a written price agreement.
Unused expense advances and recoveries received from suppliers are returned within 14 calendar days of reconciliation. Receipts are available on request.
4. Client cancellation
Cancellation must be sent to the booking email. Notice is measured from receipt to the agreed start of the first reserved day.
The following are maximum charges against the fee for cancelled, undelivered attendance:
Notice received
Maximum cancellation charge
At least 7 days (168 hours) before the start
No engagement-fee charge
At least 72 but fewer than 168 hours
25%
At least 24 but fewer than 72 hours
50%
Fewer than 24 hours, or non-attendance
100%
Charges will not exceed CURRENT’s reasonable net loss from the cancellation. Avoided costs and net income from replacement work covering the cancelled time are deducted. CURRENT will make reasonable efforts to reduce the loss and provide an explanation on request.
Approved, irrecoverable third-party travel costs may also be charged at actual cost, without double recovery. Statutory withdrawal and other mandatory rights take precedence.
Advance payments are credited against the final amount due. Any excess is refunded within 14 calendar days after the cancellation calculation.
5. Rescheduling and early conclusion
A date change is subject to availability. The cancellation rules apply to released dates unless CURRENT agrees a reduced charge or transfer in writing. Supplier change fees require the client’s approval.
If a treating professional advises against continuing, or Simon concludes that further sessions are inappropriate, undelivered sessions and unused attendance are refunded without a cancellation penalty. Delivered attendance and approved, irrecoverable travel remain payable, subject to applicable rights.
For other early departures, delivered attendance is payable and the cancellation rules apply to the released remainder. CURRENT will not charge both delivered attendance and cancellation for the same period.
A client may always stop physical contact immediately.
6. Cancellation by CURRENT and travel disruption
If Simon cannot attend, the client may accept alternative dates or receive a refund for undelivered services. No substitute practitioner is imposed. Where CURRENT cancels for reasons within its control, CURRENT bears its own unrecoverable travel costs.
For events outside either party’s reasonable control, both parties will seek workable alternatives. If none is agreed, undelivered service fees are refunded and CURRENT charges no cancellation penalty. Approved third-party costs are reconciled against actual refunds, credits and reasonable recovery efforts.
These provisions do not limit any additional statutory remedy.
7. Consumer withdrawal rights
Any applicable statutory cooling-off or withdrawal right overrides the contractual cancellation schedule. CURRENT will provide the required information and withdrawal form before booking where these rights apply.
Where service is requested during an applicable withdrawal period, CURRENT will obtain the consumer’s separate express request to begin and explain any lawful proportionate payment obligation. Acceptance of these general terms alone does not waive withdrawal rights.
8. Changes to these terms
Any variation must be agreed in writing before it takes effect. The accepted engagement agreement takes priority over these terms where it expressly records a variation. Mandatory legal rights always prevail.